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PAN LOGISTICS CUSTOMER EVALUATION SURVEY RESULTS FOR 2005
We would like to thank all those who participated in the Customer Satisfaction Evaluation Survey this year. We now present you with the results of this survey.
1. PERFORMANCE EVALUATION
We categorized your thoughts and comments about Pan Logistics into four categories:
| GENERAL EVALUATION RESULTS |
| |
2005 |
2004 |
| COMMUNICATION |
87% |
92% |
| INFRASTRUCTURE |
82% |
87% |
| OPERATION |
87% |
91% |
| PRICING |
90% |
78% |
| OVERALL |
87% |
87% |
The below graphs represent the same figures:
2. IN WHAT LEVEL PAN FULFILLING CUSTOMERS` EXPECTATIONS
This part of our survey was completed by 60% of the participants. Our customers identified their expectations from an international forwarding and logistics agency. In accordance, we determined our performance on how successful we are in fulfilling those expectations.
In general, Customer Expectations and Our Performance Rates in Determining Them are as follows:
| Service Quality |
82% |
| Tailor Made Solutions |
89% |
| Competitive Pricing |
82% |
| Professional Service |
80% |
| Sistematic and Regular Service |
82% |
| Flexible Approach |
81% |
| Value Added Service |
84% |
| Face-to-Face Communication |
86% |
| Distinguished Service |
86% |
| Quick Feedback |
82% |
3. SUGESSTIONS & COMPLAINTS
We had a chance to better understand the sugesstions and/or complaints of our customers and we have formalized them into the following goals:
- To have more often customer visit
- To increase the efficiency of informative mailing about the new development in the company
- To create alternative operation tools to satisfy the dynamic customer requirements
- To generate more flexible solutions without sacrificing the company systematic
We would like to highlight that, all remarks will be taken into great consideration and we will enhance our services accordingly.
4. DID YOU KNOW THAT...?
We asked our customers several "facts" about Pan Logictics in order to understand how successful we are in marketing ourselves. The following are the results:
|
Yes |
No |
| PAN lojistik has ben handled 14% of FarEast-Turkey air cargo transportaion in the year 2005. |
14% |
86% |
| On November 2005, PAN has been started to serve "Value Added Logistics" in their 5600m2, 400paalets capacity, 10.000cbm colmued warehouse. |
54% |
46% |
| On June 2005, Pan Lojistik has restructured with its 19personnels team at Aegean Zone, where it has been already serving since 1997 with the name of PANEGE. |
23% |
67% |
| Pan Lojistik has protected its place within 260licenced air cargo company in the first 4 for import and first 20 for export on 2005. |
23% |
67% |
| In the year 2005, Pan Lojistik has made agreement an agreement with a US based Network , that has 65offices in USA. |
5% |
95% |
| Pan Lojistik has started to offer complete vessel charter and rail transportation to the construction companies with its Pan Project department. |
23% |
67% |
| On May 2005, Pan Lojisitk has started to offer regular pick up, storage and seafreigth transportation service in Fransa with it`s AUTOLOG named "Automotive Logistics" service network. |
%36 |
54 % | |