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PAN LOJISTIK CUSTOMER SATISFACTION AND EVALUATION FORM

A.

Please evaluate the below judgement about PAN LOJISTIK by marking the most appropriate alternative.

1. It is easy to reach PAN personnel and management.

Completly Agree
Agree
No Agree Nor Disagree
Disagree
Completly disagree

2. PAN understands our requirements and suggest us alternative pro-active solutions.

Completly Agree
Agree
No Agree Nor Disagree
Disagree
Completly disagree

3. PAN designs cost and time saving, flexible new services.

Completly Agree
Agree
No Agree Nor Disagree
Disagree
Completly disagree

4. PAN responds timely and correctly for our rate and shipping requests.

Completly Agree
Agree
No Agree Nor Disagree
Disagree
Completly disagree

5. PAN offers effective and proper information during shipping follow and after shipping arrangment.

Completly Agree
Agree
No Agree Nor Disagree
Disagree
Completly disagree

6. PAN personnels deliver the shipping documents on time and completly.

Completly Agree
Agree
No Agree Nor Disagree
Disagree
Completly disagree

7. PAN issues invoices correctly.

Completly Agree
Agree
No Agree Nor Disagree
Disagree
Completly disagree

8. PAN reports the services that we got, on regular periods effectively.

Completly Agree
Agree
No Agree Nor Disagree
Disagree
Completly disagree

9. We do not have doubt to have any problem for the transportation and logistic operations arranged by PAN.

Completly Agree
Agree
No Agree Nor Disagree
Disagree
Completly disagree

10. PAN improves it's service quality and agent network by renewing itself on the direction of our necessities

Completly Agree
Agree
No Agree Nor Disagree
Disagree
Completly disagree

11. PAN pesonnels inform us about the improvements about themselves and their sector regularly.

Completly Agree
Agree
No Agree Nor Disagree
Disagree
Completly disagree

12. PAN has effective agent network on your sphere of activity.

Completly Agree
Agree
No Agree Nor Disagree
Disagree
Completly disagree



B.

Do you know these?

Yes
No
PAN lojistik has ben handled 14% of FarEast-Turkey air cargo transportaion in the year 2005.
On November 2005, PAN has been started to serve "Value Added Logistics" in their 5600m2, 400paalets capacity, 10.000cbm colmued warehouse.
On June 2005, Pan Lojistik has restructured with its 19personnels team at Aegean Zone, where it has been already serving since 1997 with the name of PANEGE.
Pan Lojistik has protected its place within 260licenced air cargo company in the first 4 for import and first 20 for export on 2005.
In the year 2005, Pan Lojistik has made agreement with SEKO, who has 65offices in USA, and started to offer serice together with SEKO.
Pan Lojistik has started to offer complete vessel charter and rail transportation to the construction companies with its Pan Project department.
On May 2005, Pan Lojisitk has started to offer regular pick up, storage and seafreigth transportation service in Fransa with it's AUTOLOG named "Automotive Logistics" service network.



C.

At what percentage does Pan Logistics meet your expectation as a supplier who offers you international transportation service?




D.

Suggestions and Comments




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